Problem: Sidekick does not turn on

What to do if your sidekick device won't turn on.

Potential Causes

  • Not pressing the power button correctly - Be sure to press and hold the side button firmly for at least 5 seconds.
  • Dead battery - Try replacing the Sidekick battery. The Sidekick uses a standard CR2032 watch battery and should last 6-12 months with normal usage. To replace the battery, on the back of the Sidekick, unscrew the holding screw with an eyeglass screwdriver, then replace the battery. Reattach the screw and attempt to power the Sidekick again.